AT&T customers experiencing nationwide outage impacting cellphones, emergency services
KNOW. KRIS HABERMEHL, CBS 2 NEWS . >>> IF YOU ARE UP AND HAVE AT&T AS YOUR CELL PHONE PROVIDER YOU MAY NOT HAVE SERVICE. I HAVE SERVICE RIGHT NOW. >> SOME PEOPLE IN THE NEWSROOM DO NOT. IT APPEARS TO BE A NATIONWIDE OUTAGE IMPACTING CELL PHONES AND POSSIBLY INTERNET. DARIUS, I JUST STARTED TO SEARCH AT&T IN GOOGLE AND IT FINISHED OFF MY WORDS WITH SERVICE OUTAGE. >> Reporter: EASILY IF YOU GO TO X.COM YOU CAN SEE MANY PEOPLE EXPRESSING THEIR FRUSTRATIONS. ACCORDING TO A WEBSITE, THERE ARE MORE THAN 30,000 OUTAGES. THEY ARE TAKING PLACE IN DIFFERENT BIG CITIES ACROSS THE NATION LIKE CHICAGO, SAN FRANCISCO, LOS ANGELES, HOUSTON, DALLAS, SAN ANTONIO AND ATLANTA.
WE ARE TRYING TO FIGURE OUT EXACTLY WHAT CAUSED THE OUTAGE. WE WANT TO TELL YOU EXACTLY HOW WE FIGURED IT OUT. IT WAS SOMEWHAT ON OUR ASSIGNMENT DESK CHECKING HER PHONE TRYING TO SEE IF SHE COULD MAKE A CALL EARLIER THIS MORNING AND NOTICED THAT IT SAID SOS. THIS IS WHAT MANY PEOPLE ARE GOING TO BE WAKING UP TWO. YOU CAN SEE RIGHT IN THE CORNER WHERE IT SAYS SOS. ALTHOUGH CONNECTED TO WI-FI SHE STILL HAS NOT BEEN ABLE TO CONNECT TO THE INTERNET OR MAKE CALLS. AT ONE POINT WE TRIED TO DIAL 911 TO SEE IF SHE COULD CONNECT WITH EMERGENCY SERVICES. THAT WAS NOT POSSIBLE. WE ARE STILL WORKING TO FIGURE OUT WHAT HAS PROMPTED THE OUTAGE AND IF THIS OUTAGE IS IMPACTING EMERGENCY SERVICES AS WELL.
MANY OF THEM MAY BE USING AT&T AS THEIR SERVICE PROVIDER. WE ARE JUST TRYING TO FIGURE OUT EXACTLY WHAT IS CAUSING THIS. WE HAVE REACHED OUT AT&T. WE HAVE HEARD NOTHING. THERE IS NOTHING ON THEIR WEBSITE THAT INDICATES THERE IS AN OUTAGE OR WHAT CUSTOMERS SHOULD DO. IF YOU ARE WAKING UP THIS MORNING AND YOU HAVE AT&T YOU ARE LIKELY GOING TO WAKE UP WITH THAT MESSAGE AND UNABLE TO MAKE ANY CALLS OUT OR RECEIVE ANY CALLS. WE ARE DEFINITELY
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